“We looked to SwitchGear for assistance to effectively enhance our Contact Centre operating results. Much more than consultants, SwitchGear’s approach is based on engagement –their partners and staff roll-up their sleeves and contribute in ways as if our business was their own. As a growth and results-oriented business, we partner with companies that will help us achieve our mission. SwitchGear has consistently demonstrated they understand our business and our needs. We’re confident they can, and will, deliver for others.”
Dave Burns, SVP & COO, AIRMILES REWARD Program

"We view SwitchGear as excellent 'off-balance sheet' resources -- true partners and catalysts for operational issues and change leadership. They get results and their 'SwitchGear Brand' of working style is high energy, fun to work with, and ensured our team was fully engaged and successful"
Bruno Sperduti, EVP Operations, Resolve Corporation

“We engaged SwitchGear to work closely with our Executive team and managers and the subsequent change in our sales proficiency and membership results was significant.

Our business is about service and the careful nurturing of our relationships. It is the bedrock of our success – SwitchGear sees their business the same way and provides the integrity, added-value solutions and WOW results!”
Clive Caldwell, President & Owner, Cambridge Group of Clubs

"SwitchGear has assisted me and my team with process re-engineering, customer experience improvements, and employee performance and in every case we achieved exactly the results we needed. Besides their terrific drive for results, they are a pleasure to work with – agents to executives are treated with respect, they nurture creative thinking on the team, they roll up their sleeves to get things done, and they are a lot of fun to work with!

If your operations need some revenue or efficiency breakthroughs, I would highly recommend engaging the SwitchGear team."
Beth Carver, formerly VP, Client Care, TELUS

"We witnessed real success stories from your coaching program. Staff were excited and engaged to see their performance improve through the trust and connection established with their managers. The coaching from your program had a considerable positive impact on our results. We saw a significant and positive trend reversal in AHT. We improved our year over year ASA and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs."
Dean Turchiaro, Director, Field Effectiveness, Ceridian Canada Ltd.

"SwitchGear’s energy level was infectious; they were always a phone call away and consistent in their follow-up, always ready with unique ideas that engaged us in Solution Sales. They were proactive, genuine and sincere and they got us these results: Sales revenues  increased over 12% year over year, customer Satisfaction scores improved from 55% to 70%, with a 13% improvement in employee sat."
Ravi Nayak, Sales Manager, The Loyalty Group, Air Miles

"As a result of working with SwitchGear, we have gone from selling zero personal training sessions to a closing rate of 25% over the last three months.  The attitude of the team has greatly improved and they actually enjoy making the sales.   They have more confidence, there is greater camaraderie – it truly is a team now!"
Joan Machin, Director of Personal Training, Timberlane Athletic Club

"The team atmosphere you nurtured was outstanding. It was like we were our own cross functional entity complete with well defined goals and unique roles to play. All levels of leadership were regularly engaged and you did a great job ensuring everyone had equal opportunity to speak, and made it known that everyone's issues and recommendations were valued.

To top it all off, we had fun. I think the way SwitchGear ensured the team took the time to share success stories on our regular status update calls made a significant difference and contributed to the momentum of the project.

I hope that I have the opportunity to work with you again soon. It was a great experience!"
Kris Dyrndahl, Manager, Strategic Planning and Execution, TELUS

"The SwitchGear team has become a mission critical partner to our entire management team offering value with thought leadership, honest coaching, and an incredible ability to execute. Our salespeople got focused ‘in the Vineyard’ and our sales managers learned how to be effective leaders and coaches."
James Sura, VP Sales, Bell Canada

“The SwitchGear team added value far outside the original scope of work. They brought a new rigor to our team and helped us make better decisions. Our shift from constant reactivity to working as a team on a few priority initiatives has made a huge difference to our focus and our results.”
Shaun McIver, President & CEO, Streamlogics, Inc.

“Thank you for your efforts and genuine care for sharing best practices within the Contact Centre industry. Your passion, knowledge, insight and enthusiasm were part of making our last industry meeting a hit!!”
Sangeeta Bhatnagar, Chair - Greater Toronto Association of Call Centres

"SwitchGear is your partner of choice. With SwitchGear, you will experience rigour, discipline, powerful execution and fun. My coaches just loved the experience…"
Daniel Milot, VP, Customer Service, Rogers

"SwitchGear is not about theoretical strategies but "hands-on operators" who work with us side by side helping us make our business better and taking us on our way to becoming leaders in our market. We truly feel that we can rely on SwitchGear as our business partner."
Anja Mangin, Consumer Interaction, Nestle Canada Inc.

“SwitchGear boosted our employee morale by engaging more with our employees. I stand behind SwitchGear’s tag line: ‘The Discipline of Great Execution’ — it is a remarkable skill and they keep their promises.”
Fazal Hassan Director, Client Services, Streamlogics, Inc.

"Ours was not a large project but SwitchGear did jump in and add expertise and energy to our team when it was required most. In addition, they worked to add value outside the scope of their project by helping to resolve some telecom vendor issues we were experiencing. They continue to keep open the lines of communication. I'd be happy to recommend SwitchGear…"
Tony Guarini, Partner, Unity Managing Underwriters

“SwitchGear helped us through a huge change challenge of moving from a face-to-face sales model to an innovative Franchise Sales model. This design enabled us to protect core revenues, diversify our revenue stream by investing in solution specialists and dramatically reduced our cost of sales in the SMB channel” . SwitchGear facilitates change; helps move the giant snowball as part of the team and kept us from getting stuck!
Stacey Levy, Inside Sales Manager, Bell SMB Sales