SwitchGear Consulting™

"Our team is currently participating in the SwitchGear Coaching Program. This program is by far the most effective that I have seen and been a part of. I have attended several other coaching programs and, while I have enjoyed the sessions and liked the concepts, none have stuck with me like this program. I use the skills I have learned in my daily interactions with my team. The reasons for their success are: customization, expert facilitation, on-going support and progressive learning. The SwitchGear team doesn’t just come in and train, they partner with you to ensure long term behaviour change and measureable results."
Melissa Waters, Training Manager - Client Care, TELUS Business Solutions

"We witnessed real success stories from your coaching program. Staff were excited and engaged to see their performance improve through the trust and connection established with their managers. The coaching from your program had a considerable positive impact on our results. We saw a significant and positive trend reversal in AHT. We improved our year over year ASA and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs."
Dean Turchiaro, Director, Field Effectiveness, Ceridian Canada Ltd.

"Thanks for your support and wisdom through this whole coaching process. You promised breakthroughs and you delivered!"
Deb Taylor, Manager of Learning & Development, The Loyalty Group,
Air Miles

"From the initial discovery phase, I knew Switchgear was the right organization to have on board. Within days of initiating this partnership, the change in culture, quality and delivery was positive. Most important, SwitchGear provided us with a cultural paradigm shift that was foundational and sustainable. Attitudinally our organization changed to see coaching as a positive versus punitive step and we rediscovered how exciting a sales environment can be!"
Jason Bleakley, Country Manager, Transcom North America

"Now my agents are asking me to coach them on calls they think they handled poorly in order to have a better understanding the next time the same issue comes around. I honestly don’t know how we survived without SwitchGear’s Coaching to Success program, and don’t know what we would do without it!”
Michael Wood, Customer Escalations Manager, Financial Services

"SwitchGear is your partner of choice. With SwitchGear, you will experience rigour, discipline, powerful execution and fun. My coaches just loved the experience…"
Daniel Milot, VP, Customer Service, Rogers

“SwitchGear the Non-Consultants!” They helped us learn to lead and coach first, before we manage. They accelerated our team’s ability to produce results… we could not have executed the change in behaviour and results without them asking us the tough questions and bringing solutions to the table”
Shawn Passmoore, Inside Sales Manager, Bell SMB Solutions