In 2013, we proudly celebrate our 9th year helping complex service businesses deliver a world-class experience to their customers, develop young leaders, and manage increasingly complex operations.

SwitchGear is Canada’s #1 consulting and coaching team for service companies and Contact Centres.

Our engagements often begin with these types of client statements:

• "Our culture needs a big change – we won’t get better performance if we don’t see a change in front-line behaviours and more focus on our customers’ experience of us".
• "Our employee engagement scores haven’t moved up much in the last 2 years and our attrition rate is not slowing down."
• "Our service team won’t do sales. We gave them a script. What’s wrong with them?"
• "Our sales team have great relationships but our business is now more competitive and our products more complex – we need to improve their skills"

What’s common about these issues?
The language above comes from leaders who want to make a difference for their employees and customers. They know what’s required... systemic changes in thinking, skills, leadership, and focus. We don’t fix your business – we partner with you to accelerate what you’re committed to achieving.

How do we do what we do?
We’ll be glad to share some of our secrets at our first meeting. We look forward to it!