In 2010, we proudly celebrate our 6th straight year helping service operations deliver a world-class experience to their customers, develop top-notch young leaders, and manage increasingly complex operations.

SwitchGear is Canada’s #1 consulting and coaching team for service companies and Contact Centres. Our clients would share that there are a few things that we are exceptional at…

• Helping front line employees achieve the next sales target (then the next!)
• Increasing employee engagement by giving them the one thing they want most.
• Driving up the accountability and results of your 3rd party vendors
• Transforming Managers into highly skilled Leaders

How do we deliver exceptional (and guaranteed) results?
With 75+ years of roll-up-the-sleeves experience in service operations and contact centres, executive level thinking, and coaching systems custom-designed for your specific needs and culture.

We look forward to our first meeting.